When contacting TestRail Support, please include your Account ID (starting with K) available in the Gurock Customer Portal (https://secure.gurock.com) along with any details related to your request. You may also reference the knowledge base resources below.

NOTE: TestRail provides email-based technical support. Our phone line is available to speak with our Customer Success team

Send Support Request

You can contact us directly at [email protected] or use the following form to send a request. Other support resources:

Account ID starting with a K or hostname

You might find the following additional TestRail resources useful (links open in a new tab/window):

Gurock Software GmbH may share your information with its parent company Idera, Inc., and its affiliates company. For further details how your data is used and stored, please review our Privacy Policy

Latest Versions

See below for the latest versions and release announcements of our products.

NEW

Get enterprise-level features like SSO and audit logging, plus priority support to keep your project on schedule. Available for cloud and server.

Contact Us

The best way to contact us is by email. We answer all emails as quickly as possible. Enterprise support requests receive a response within one business day:

Monday - Friday
from 7:00 am - 7:00 pm CST.

Pleae make sure to check your spam folder if you haven't received an answer from us.