When contacting TestRail Support, please include your Account ID (starting with K) available in the Gurock Customer Portal (https://secure.gurock.com) along with any details related to your request. You may also reference the knowledge base resources below.
NOTE: TestRail provides email-based technical support. Our phone line is available to speak with our Customer Success team
You can contact us directly at [email protected] or use the following form to send a request. Other support resources:
Get enterprise-level features like SSO and audit logging, plus priority support to keep your project on schedule. Available for cloud and server.Contact Us
The best way to contact us is by email. We answer all emails as quickly as possible. Enterprise support requests receive a response within one business day:
Monday - Friday
from 7:00 am - 7:00 pm CST.
Pleae make sure to check your spam folder if you haven't received an answer from us.