When contacting TestRail Support, please include your Account ID (starting with K) available in the Gurock Customer Portal (https://secure.gurock.com) along with any details related to your request. You may also reference the knowledge base resources below.
NOTE: TestRail provides email-based technical support. Our phone line is available to speak with our Customer Success team
You can contact us directly at [email protected] or use the following form to send a request. Other support resources:
The best way to contact us is by email. We answer all emails as quickly as possible. Enterprise support requests receive a response within one business day:
Monday - Friday
from 7:00 am - 7:00 pm CST.
Pleae make sure to check your spam folder if you haven't received an answer from us.